Refund Policy

Order cancellation

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds and Exchanges

We offer a 100% money back guarantee or an exchange on all products that are defective or damaged during shipping, within 14 days from delivery of the products.  Contact us at and we will provide a return address and a replacement or a refund as preferred.

Please note that you will be responsible for paying the return shipping costs.

We do not issue a refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, etc).